Privacy Policy

Effective Date: July 15, 2025
Last Updated: Jul 10, 2025

At Converge Workspaces, LLC ("Company," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website https://www.convergeworkspaces.com or any website of ours that links to this privacy notice

• Utilize our services, which include office space rentals and Virtual Business Address (VBA) subscriptions.

• Engagewith us in other related ways, including any sales, marketing, or events

 

By using our website and services, you consent to the practices described in this Privacy Policy.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at admin@convergeworkspaces.com

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What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Converge Workspaces and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us below.

Do we process any sensitive personal information? We do not process sensitive personal information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information below.

 

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information below.

 

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe below.

 

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights below.

 

How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
 

Want to learn more about what Converge Workspaces does with any information we collect? Review the privacy notice in full below.

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1. Information We Collect

We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

 

We may collect the following types of information:
A. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names

• phone numbers

• email addresses

• mailing addresses

• business information

• contact preferences

• contact or authentication data

• billing addresses

 

B. Sensitive Information. We do not process sensitive information
 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

C. Form Submissions
Collected via our Jotform-powered contact forms or service request submissions.

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Information automatically collected
Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

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We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

 

• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

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• Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services

• Form Submissions. Collected via our Jotform-powered contact forms or service request submissions.

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2. How We Use Your Information
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.
 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To deliver and facilitate the forward mailing of services to the user. We may process your information to provide you with the requested service. 

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. 

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user. 

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services. 

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below). 

• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. 

• To post testimonials. We post testimonials on our Services that may contain personal information. 

• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. 

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3. How We Share Your Information
We do not sell or rent your personal information. We may share data with:

• Service providers (e.g., payment processors, form and CRM platforms)

• Analytics providers (e.g., Google Analytics)

• Government authorities if required by law

• Internal staff on a need-to-know basis

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4. Third-Party Services
We utilize reputable third-party tools, including:

• Google Analytics (traffic insights)

• Jotform (form submissions and contact intake)

• QuickBooks (invoicing and financial management)

• PayPal/Zelle (payment processing)

 

Each third-party provider operates under its own privacy policies. We recommend reviewing their terms if you have questions.

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5. Cookies and Tracking Technologies
We use cookies and similar tools to:

• Analyze website traffic

• Track usage patterns

• Improve site experience

You may disable cookies through your browser settings, though this may affect functionality.

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6. Data Retention
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. 
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). 
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

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7. Your Rights
Depending on your jurisdiction (e.g., CCPA for California residents), you may have the right to:

• Access your data

• Request correction or deletion

• Object to certain data uses

• Opt out of marketing communications

To exercise these rights, contact us at admin@convergeworkspaces.com.

 

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8. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no online transmission or storage system is completely secure.

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9. Children’s Privacy

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@convergeworkspaces.com

 

10. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of the State of Texas, USA, without regard to its conflict of law principles.

 

11. Policy Updates
We may update this Privacy Policy periodically. When changes are made, we will revise the "Last Updated" date. Continued use of our services constitutes your acceptance of the updated policy.

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12. Contact Information
If you have questions or concerns regarding this Privacy Policy or our data practices, contact us:
Email: admin@convergeworkspaces.com
Phone: +1 817-381-9800
Contact Form: https://form.jotform.com/250833473238055

 

13. SMS/Text Messaging Policy
By providing your phone number via our website, forms, or during service transactions, you consent to receive SMS/text messages from Converge Workspaces, LLC, which may include:

• Booking confirmations

• Service updates or appointment reminders

• Billing or subscription alerts

• Occasional promotional messages (only if explicitly opted-in)

• ​General Lessor/Lesee tenant communications

A. Consent and Opt-Out
By submitting your number, you authorize Converge Workspaces, LLC to send you messages. Message frequency will vary. You may opt out at any time by replying:

• “STOP” to cancel

• “HELP” for support

You may also opt out by contacting us via email at admin@convergeworkspaces.com.

B. Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan. You are responsible for any charges incurred by your carrier for SMS/text communications.

C. Data Usage
Your mobile number will not be sold or shared for third-party marketing purposes. All data is handled in accordance with this Privacy Policy.

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14. Review, update, or delete the date we collect from you
Based on the applicable laws of your state/country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at admin@convergeworkspaces.com.